Wovel - The Snow Shovel on a Wheel
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Wovel - The Snow Shovel on a Wheel
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Customer Service
 
 
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Exchanges
Warranty
Referral Rewards
Privacy
Security
Terms Of Use
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Shipping

United States and Canada Only

Orders for the Sno Wovelâ„¢ wheeled snow shovel (and related products) placed on this site will ship only to the United States, including Alaska, and Canada via FedEx. Please provide a valid street address for each order, because we are currently unable to ship to P.O. boxes.

Shipping Rates, Methods and Times

You can choose from the following shipping methods for most items:

  • Standard Ground 
  • Express 2nd Day Air

Express 2nd Day Air is available only to locations within the continental US and Alaska. We do not currently offer 2-day shipping to Canada.

All in-stock items will be processed and prepared to ship out to you within 3-4 days, Monday-Friday. To calculate the rate and approximate delivery date, use the chart below:

You may also click here to view the shipping rates.

 
 
 
Returns

Buy with Confidence

As long as the Sno Wovel wheeled snow shovels or other products are returned in their original condition you may return any product purchased from this site within 30 days of delivery for a full refund of the purchase price plus any sales tax. Please email our customer service for a return authorization number (RAN).

Shipping charges are not eligible for refund, unless the wrong product was shipped. If a product was delivered to you in a damaged or defective condition the part or unit will be replaced promptly.

Products damaged after delivery cannot be accepted for refund. Additionally, a full refund can be processed only for a product returned unused and with complete all packaging and materials. Packaging must be in good condition to allow the product to be resold as is; otherwise, there will be a 20% restocking fee.

How to Return a Product

To return a Sno Wovel wheeled snow shovel or other products, you can email us through the links on our contacts pagge for  customer service to request a Return Authorization Number ("RAN"). The RAN will provide you specific steps on how to make a return. Returns must be shipped with prepaid insurance. Returns shipped C.O.D. will not be accepted. Your refund will be processed after your return merchandise has been received at our facility. Refunds are limited to the purchase price plus tax.

 

 
Exchanges

If the Sno Wovel wheeled snow shovel or other product is delivered in a damaged or defective condition, we will exchange it for the identical product free of charge. If the wrong product was shipped, we will exchange it for the correct product free of charge. This exchange process applies only to products purchased from this site.

If one of our Sno Wovel wheeld snow shovels or other product was damaged on its way to you, please hold the product and keep it in its original packaging. Then call the carrier (most likely Fedex) that delivered the product. The carrier will come back to inspect and pick up the product for return shipment to us.

 

 
Warranty

To return a product, you can email customer service on our Contact page to request a Return Authorization Number ("RAN").

Warranty Information

Your new wheeled shovel product is warranted to the original purchaser (and no other owner or operator of the product) against defects in workmanship and materials.  Should there be a defect or malfunction of the product, Structured Solutions II will repair or replace the product, at Structured Solutions II´s option, free of charge.  This warranty covers THE FOLLOWING:

 

 

(a) for wheeled shovel products WITH MODEL NOS. W0107, W0208, SW0208 AND SW0309 sold to warranty holders within the United States and : frame and tire for their life time, the wheel for two years, and all other components for one year from the date of purchase;

 

 

(b) all components of wheeled shovel PRODUCTS AND WHEELED SHOVELS WITH OTHER MODEL NOS. SOLD TO WARRANTY HOLDERS WITHIN THE UNITED STATES AND for one year from the date OF purchase; AND

 

 

(C) ALL components of Wheeled Shovel products sold to warranty holders located elsewhere for one year from the date OF purchase.

 

 

As a condition to the obligation of Structured Solutions II to repair or replace the product, the product must be returned to Structured Solutions II prepaid together with proof-of-purchase satisfactory to Structured Solutions II.  All returns must be accompanied by a written statement setting forth the name, address, and daytime telephone number of the owner, together with a brief description of any claimed defects.  Parts or product for which replacement is made shall become the property of Structured Solutions II.

 


This warranty is void if the product has been subject commercial or other unreasonable use; improper operation (including without limitation for the clearing of any substance other than snow), maintenance or storage; modifications through the use of unauthorized parts or attachments; or repair by anyone other than Structured Solutions II or its designee.  This warranty does not apply to problems arising from normal wear; from failure to adhere to the enclosed instructions; or from other causes not arising from defects in original material or workmanship.  This warranty also does not include adjustments, parts or repairs required by circumstances beyond the control of Structured Solutions II. 

 


Any expressed or implied warranties, including but not limited to merchantability and fitness for a particular purpose, are limited to the above-stated one-year warranty period.  Structured Solutions II shall not be liable for any incidental, consequential or special cost, expenses or damages resulting from any failure, defect or malfunction of this product.

 


Some states do not allow the exclusion of limitations of implied warranties or incidental, consequential or special damages.  Therefore, the above limitations may not apply to you.

 

 

Structured Solutions II reserves the right to modify or discontinue, without prior notice to you, any model or style of this product.

 


This warranty grants you specific legal rights, and you may also have other rights that vary from state to state.

 

 

This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose, all such other warranties being hereby expressly excluded. 

 

 

This warranty may change periodically – consult our website for current information.

 

 

 click here.

 

 

 

Referral Rewards

Refer a Friend

You can earn referral rewards every time a friend buys one or more Sno Wovel wheeled snow shovels or other product. You may use your referral credits to purchase anything on this site.

How it Works

After you buy your Sno Wovel wheeled snow shovel or other producton this site, you can send a referral to as many friends as you like. Simply send referral emails through our easy-to-use, automated Refer a Friend. Your friends will each receive an email with your unique referral code attached. When a friend buys one or more Sno Wovel wheeled snow shovels on this site he or she will be prompted to enter your referral code at check out. Upon completion of the purchase, we will deposit purchase credits (described below) into your account, which you can use to buy products the next time you shop on this site.

Referral Reward Credits

Earn a $15 online credit when a friend you referred buys one or more Sno Wovel wheeled snow shovels on this site. You can accumulate up to $200 in referral credits at a time. Use your credits anytime--there is no expiration date. In My Account, you can check the status of your referrals sent through Refer a Friend, and even send your friends reminder emails.

 
Privacy

We are Serious about Your Privacy

When you make a purchase at wovel.com or snowovel.com we know it takes trust. You need to feel confident that your personal information is secure. We value your trust and are committed to protecting your privacy. Thats why we make every effort to safeguard your name, address, phone number, e-mail address, and credit card information.

At wovel.com, you have our pledge that we will never sell, rent, or otherwise release any personal information to anyone that is not part of our team. The information you have shared with us will be used only to help us serve you better and make your shopping experience as pleasant and rewarding as possible.

 

 
Security

Safe Shopping. Secure Buying.

We have employed the most advanced tools and procedures to safeguard the information we collect on our site. This allows us to prevent unauthorized access to our server and protect all of the vital data that travels to and from our site.  We are in compliance with the PCI DSS standards.

How Internet Security Works

The SSL ensure safe, easy and convenient online shopping. Once an Internet user enters a secure area (by entering credit card information, e-mail address or other personal data, for example) the shopping sites SSL certificate enables the browser and Web server to build a secure, encrypted connection. The SSL "handshake" process, which establishes the secure session, takes place silently, behind the scenes, ensuring an uninterrupted shopping experience for the consumer.

When you place an order on wovel.com, the information is encrypted, or scrambled, with a unique code. Only an authorized party is given a unique key to unlock the coded information. And it is virtually impossible for an unauthorized party to figure out what the precise key is.

This information encryption is performed with SSL (Secure Sockets Layer), which is a set of safety rules followed by all computers connected to the Internet. You can tell that the SSL is working if you see a "padlock" icon in the browsers status bar and the "https://" prefix in the browser address box. You could say that the "s" on the end stands for "secure."

Together, the encrypted key code and the SSL guard against snooping; they provide assurance that no one will tamper with the information traveling into and out of our site. In this way, we verify that all parties using any secure information associated with our site is authorized to do so.

 

 
Terms Of Use

The use of the wovel.com website (this "Website") and the sale of products and services offered on this Website are governed by the terms and conditions set forth below and all other disclaimers, guidelines, policies and terms and conditions of sale appearing on this Website. Your use of this Website, whether browsing, accessing an account, or making a purchase, constitutes your acknowledgement that you have read the Terms of Use and that you agree to follow and be bound by them. Structured Solutions II reserves the right to modify or change the Terms of Use from time to time without prior notice to you. Therefore, we recommend that you please read them carefully each time you use this Website.

Usage Restrictions

You may access and view the content (as defined below) appearing on this Website for personal, non-commercial use only. We reserve complete title and full intellectual property rights in any content that you download from this Website.

You agree to use this Website only for lawful purposes. The following activities are strictly prohibited: (i) misrepresenting the identity of a user; (ii) tampering with this Website; and (iii) conducting fraudulent activities.

Modification of Content

We attempt to ensure that the content on this Website is complete and current. As indicated in the DISCLAIMERS set forth below, we do not guarantee that the information contained on this Website will not contain errors, inaccuracies, or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. We reserve the right to correct any error, inaccuracy or omission, or to change or update the content without prior notice to you.

Further, we reserve the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase, and your order is canceled, we shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to us. Please see our Return policies above.

Submissions to Website

Any remarks, suggestions, ideas, messages and data submitted by you to us through this Website (the "Messages") shall be and remain the exclusive property of Structured Solutions II. Therefore, we discourage you from submitting Messages that you do not wish to assign to us, including confidential information or any original creative materials, such as product ideas or original works. You represent and warrant to us, and accept responsibility for, the accuracy, appropriateness and legality of the Messages. Your submission of such Messages shall constitute an assignment to Structured Solutions II of all worldwide right, title, and interest in and to all copyrights and other intellectual property rights in the Messages. We are entitled to use, copy modify, disclose, distribute and make derivative use of any of the Messages for any purpose without restriction or compensation in any way to you.

DISCLAIMERS

ALL CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY ADVICE THAT MAY BE GIVEN TO YOU OVER THIS WEBSITE, ARE PROVIDED "AS IS" AND ALL USE OF THIS WEBSITE IS AT YOUR OWN RISK. STRUCTURED SOLUTIONS II DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF STRUCTURED SOLUTIONS II, WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS WEBSITE AND ANY CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) IMPLIED WARRANTY OF NON-INFRINGEMENT; AND (C) CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT STRUCTURED SOLUTIONS II DOES NOT REPRESENT OR WARRANT THAT THIS WEBSITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THIS WEBSITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

STRUCTURED SOLUTIONS II DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS WEBSITE. STRUCTURED SOLUTIONS II DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.

Limitation of Liability

IN NO EVENT SHALL STRUCTURED SOLUTIONS II, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, INABILITY TO USE, OR RESULTS OF USE OF, THIS WEBSITE OR ANY CONTENT ON THIS WEBSITE, EVEN IF STRUCTURED SOLUTIONS II OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THIS WEBSITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS WEBSITE. IF ANY PORTION OF THIS LIMITATION IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN STRUCTURED SOLUTIONS II TOTAL LIABILITY TO YOU SHALL IN NO EVENT EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, IN WHICH CASE THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Enforcement & Jurisdiction

By accessing and using this Website, you agree that your access and use of this Website is subject to the Terms of Use, and all applicable laws, as governed by the laws of the State of Connecticut, USA, without giving effect to any principles or conflicts of laws.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY EXPRESSLY AGREE THAT ANY ANY PROCEEDING ARISING OUT OF OR RELATED TO YOUR USE OF THIS WEBSITE AND ANY OF ITS CONTENT SHALL BE INSTITUTED IN A STATE OR FEDERAL COURT SITTING IN THE COUNTY OR FAIRFIELD, STATE OF CONNECTICUT, UNITED STATES OF AMERICA, AND YOU EXPRESSLY WAIVE ANY OBJECTION THAT YOU MAY HAVE NOW OR HEREAFTER TO THE LAYING OF THE VENUE OR TO THE JURISDICTION OF ANY SUCH PROCEEDING. YOU AGREE THT ANY CLAIM OR CAUSE OF ACTION ARISING OUR OF OR RELATING TO YOUR USE OF THIS WEBSITE AND ANY OF ITS CONTENT MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE. 

General

The Terms of Use and policies constitute the entire agreement between you and Structured Solutions II with respect to this Website. The Terms of Use take precedence over all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Structured Solutions II with respect to this Website. No modification of the Terms of Use shall be effective unless it is authorized by Structured Solutions II. If any provision of the Terms of Use is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

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